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Administrative Agent (Physiothérapie)

CMME is seeking a full-time administrative agent, with the opportunity to work in various areas of medical secretarial work, specifically in the rehabilitation department in Anjou (Physiothérapie Mieux-Être).

As an administrative agent within our rehabilitation clinic, you will be a crucial link in the efficient operation of our facility. You will be responsible for assisting the medical and administrative team in their daily tasks, thereby contributing to providing quality service to our patients.

We are looking for a motivated, organized individual who cares about patient well-being to join our dynamic team and contribute to our mission.

Benefits of the Position

  • Location: Physiotherapy Clinic Mieux-Être ANJOU (7171 Rue Jean-Talon E Bureau 200, Anjou, Québec H1M 3N2).

  • Accessible parking space.

  • Welcoming working environment.

  • Regular working hours: Monday to Friday, 8:00 AM to 4:30 PM, with an unpaid 30-minute lunch break.

  • Possibility of overtime as per clinic needs.

  • Competitive salary based on experience and qualifications.

  • Benefits, group insurance, and professional development opportunities offered.

  • Compensation: Starting salary of $19/hour based on experience and degree, with or without training.

  • And much more!

Required Profile

  • Excellent written and oral communication skills.

  • Attention to detail and the ability to manage multiple tasks simultaneously.

  • Proficiency in computer tools and medical record management software: (continuous computer usage, use and application of online payment on the Medexa platform, online use of the SAAQ website and SQUARE, faxes through MYLE, meetings on Google Meet/Zoom, etc.).

  • Customer service experience.

  • Ability to independently analyze and resolve payment/billing issues for the designated clinic.

  • High school diploma or equivalent.

  • Training or previous experience in the medical or administrative field would be an asset.

  • Proficiency in the French language, with proficiency in English considered a plus.

  • Certification in first aid or CPR would also be appreciated.

Main Duties

  • Patient Reception and Orientation: You will be the first point of contact for patients and their families. You will warmly welcome them, answer their questions, and direct them to the appropriate services or professionals.

  • Patient Record Management: You will be responsible for maintaining and organizing patient records confidentially and securely. This includes entering information, updating data, and filing documents.

  • Appointment Coordination: You will be in charge of scheduling and managing appointments for consultations, therapies, and medical interventions, ensuring optimal use of practitioners' schedules and minimizing delays.

  • Communication Management: You will respond to phone calls, emails, and patient inquiries, ensuring accurate information is provided and messages are relayed to the appropriate team members.

  • Administrative Support: You will provide administrative support to various departments of the clinic, including tasks such as managing office supplies, preparing documents, and maintaining records.

  • Collaboration with the Team: You will work closely with healthcare professionals and other staff members to ensure smooth communication and effective coordination of activities.

  • Specific Tasks for the Administrative Assistant in the Rehabilitation Department:
    - Create and verify billing for CNESST, SAAQ, and private clientele on Medexa, online, and with the Square machine every week.
    - Regularly communicate with SAAQ/CNESST services.
    - Resolve payment or billing issues with CNESST via MEDEXA.
    - Must be able to deliver assigned tasks within the specified time constraints set by the manager.

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